Saturday, 19 April 2008

Trainline "hidden" fees

I still think the trainline is an excellent on-line train ticket site - and the presentation has improved somewhat since I last used it - but I am a bit cross that they add an "arrangement fee" of at least 50p and then a separate fee of at least 50p for the privilege of paying. This minimum total fee of £1 is unavoidable and they should be up-front about it. The first 50p is for if you collect your tickets from a fastticket machine. Having them posted first-class costs £1 and there are more expensive delivery options. The second 50p is for paying by debit card, cerdit cards being £2.50.

Rival Raileasy is a bit better in that it mentions the £1 fee it charges on the screen after you press "buy".

No comments: