Waitrose have set up their own home supermarket delivery service in apparent competition with Ocado, a partner company that delivers Waitrose products. The Waitrose service will apparently deliver any Waitrose product that their shops stock, and they don't charge for delivery if you spend over £50. However, at the moment their delivery coverage is not as wide as Ocado's. I think they pick your order off supermarket shelves in the "traditional" way.
Ocado only allows you to order some Waitrose products. They have their own special offers and you may not get Waitrose's if you order through them. Most delivery slots are charged for though if you order enough in advance and pick anti-social delivery time, you can get free delivery, though the minimum order is £75. I believe Ocado pick your order from a warehouse.
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Waitrose Deliver is not a new service.
Waitrose and Ocado agreed upon a new five-year deal at the start of February 2009 that will give Ocado exclusivity in London (within the M25) and allow Waitrose to launch its Deliver service in 125 of its supermarkets outside of the capital.
Free delivery from Waitrose Deliver was started back in April. There is a minimum order value of £50 for the Waitrose Deliver service.
Yes Ocado use a large central warehouse with a computer controlled picking system.
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