Friday 1 July 2011

East Coast Abolish £5 minimum spend on ticket website

My main objection to this limit is that it was applied after you had typed in all your credit card details, shoe size, mother's maiden name. A little programming tweak would have brought the warning up at a much earlier point in the process and saved irritation. East Coast's predecessor ignored me when I flagged this bug up, but fares guru Barry Doe has used his contact and achievd the better result of removal of the £5 minimum. I last fell for this bug buying a £4.20 ticket. I would have happily paid £5 to avoid the hassle, and finished up paying £5.20 to a competitor who charges £1 per transaction.

Thanks Barry, thanks East Coast (at last).

1 comment:

dekeprimo said...

Travel disruption seems to hit during peak holiday periods and on Monday 29th August, this coming Bank Holiday, it’s happening again. This time, rail upgrades will mean that 18 out of 25 train operators will be forced to cut or replace services causing delays and possibly some level of disruption for the millions passengers who use the rail network. Holidaymakers leaving for, or returning from, their timeshare resorts may be in for lengthy delays. The EAST COAST mainline between London King’s Cross and Scotland, used by people visiting the Edinburgh festivals, will also have major delays and reduced services. TYPICAL!!I had a run in with East Coast, formally GNER, a few years ago http://news.sky.com/home/article/1041883

Deke Primo